Return And Refund Policy
Return Policy :
1. You are eligible to return the product you have ordered and received, and do not need to pay an additional carriage cost or servicing cost as you have paid in completing your order, if only :
a) The product you have received is not the same with the product you have ordered, in terms of article and color name.
b) The product you have received has defect or damage in any condition upon receiving.
c) The product you wish to return has not been worn and/or washed, and in complete and perfect condition (in their original packaging, with tags and original receipt) as it is as when you received it.
d) The product can only be returned within a maximum period of 3 days after the order is received.
2. How do I make a return ?
a) Contact to our Customer Service at info@casesonetwo.com within 3 days of receipt of items and provide the following information such as; Order No, Purchased article or product name, Return reason & attached picture of product that you received.
b) Our Customer Service will contact you by email or telephone to confirmation the return.
c) We will arrange time with you to deliver the new product. The delivery address for deliver the exchange should be the exact same address with the order address during return process.
d) Once your return is received and inspected by our Customer Service (usually within 1-3 days working days of receipt), your refund will be processed and issued to your bank account within 1-3 days working days.
e) Any returns that are damaged when we receive them will not be processed. We are not responsible for items that are returned to us in error.
3. You can exchange the item that have been purchased with other size or another product with the following condition :
a) Exchanges for a product with higher price, the customer will need to make payment on the price difference.
b) For a product with lower price, the residual cost will not be funded
c) The product still in complete and perfect condition (in their original packaging, with tags and original invoice) as it is as when you received it.
d) Stock of the desired product is still available.
e) Shipping charge is under account buyer.
f) After shipping charges and any price difference payment is transferred to the account, please kindly do confirmation to our Customer Service by email or phone.
Refund Policy :
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our refunds and exchanges are eligible only for defective and/or damaged prints and materials. We do not accept any refund or exchange request for model and/or type that was mistakenly chosen by buyer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
If you are dissatisfied with your order, you can request for a prompt replacement or refund within 3 business days of receipt of package. Refund will be credited in the full amount of item prices, excluding shipping charges, and in the same form as the original payment type. Item replacement will be arranged at no cost.
To be eligible for a replacement or refund, your item must be unused and in the same condition that you received it. This only applies to incorrect and/or faulty item(s) upon receipt. We do not keep inventory therefore we cannot accept returns. Plausible reason must be given we do not exchange products due to a change of mind, and any exchange requests of item type or model that was mistakenly chosen by purchaser will be not accepted.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank or PayPal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@casesonetwo.com
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@casesonetwo.com
Shipping
Shipping
To return your product, send us an email first at info@casesonetwo.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.